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How to Troubleshoot Outlook Crashes or Stops Responding (Hangs) Office 2013 and Office 365

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To help troubleshoot Outlook issues in an Office 365 environment, follow these steps.

Outlook 2013 and Outlook 2010 and Outlook 2007

Step 1: Investigate the possible issues with add-ins

  1. Do one of the following:
  2. If you’re running Windows XP, click Start, and then click Run.
  3. If you’re running Windows Vista or Windows 7, click Start.
  4. Type Outlook /safe, and then click OK.
  5. If the issue is fixed, on the File menu, click Options, and then click Add-Ins.
  6. Select COM Add-ins, and then click Go.
  7. Click to clear all the check boxes in the list, and then click OK.
  8. Restart Outlook. If the issue doesn’t occur, start adding the add-ins one at a time until the issue occurs.

Step 2: Try Running the Outlook Diagnostics

  1. Open Control Panel, and then open Add or Remove Programs (if you’re running Windows XP) or Programs and Features (if you’re running Windows Vista or Windows 7).
  2. In the list of installed programs, right-click the entry for your Office installation, and then click on Repair.

Step 3: Create a new user profile

  1. Open Control Panel, and then click the Mail item.
  2. Click Show Profiles.
  3. Select the profile that you want to remove, and then click Remove.
  4. Click Add.
  5. In the Profile Name box, type a name for the profile.
  6. Specify the user name, the primary SMTP address, and the password. Then, click Next.
  7. You may receive the following message:
  8. Allow this website to configure alias@domain server settings?
  9. In this message, click to select the Don’t ask me about this website again check box, and then click Allow.
  10. When you’re prompted, enter your logon credentials, and then click OK.
  11. When set up is finished, click Finish.

Outlook 2007

Step 1: First Investigate possible issues with add-ins

  1. Do one of the following:
  2. If you’re running Windows XP, click Start, and then click Run.
  3. If you’re running Windows Vista or Windows 7, click Start.
  4. Type Outlook /safe, and then click OK.
  5. If the issue is resolved, on the Tools menu, click Trust Center, and then click Add-ins.
  6. Select COM Add-ins, and then click Go.
  7. Click to clear all the check boxes in the list, and then click OK.
  8. Restart Outlook. If the issue doesn’t occur, start adding the add-ins one at a time until the issue occurs. outlook crashes

Step 2: Try Running the Outlook Diagnostics

  • Start Outlook 2007.
  • Click Help, and then click Office Diagnostics.
  • Click Continue, and then click Run Diagnostics.
  • If an issue is identified, Office Diagnostics may be able to repair the issue.

Step 3: Try to Create a new user profile

  • Open Control Panel, and then click the Mail item.
  • Click Show Profiles.
  • Select the profile that you want to remove, and then click Remove.
  • Click Add.
  • In the Profile Name box, type a name for the profile.
  • Specify the user name, the primary SMTP address, and a password. Then, click Next.
  • You may receive the following message:
    Allow this website to configure alias>@<domain> server settings?

    In this message, click to select the Don’t ask me about this website again check box, and then click Allow.

  • When you’re prompted, enter your logon credentials, and then click OK.
  • When set up is finished, click Finish.
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