This is neither the time nor place for me to complain about what a buggy, overwrought, confusing, and extremely user-hostile piece of software Outlook continues to be. That would suggest some sort of bitterness on my part.

No, I’m here to provide solutions, my friends, and that’s what I’ve got. After some earnest troubleshooting (a.k.a. Google spelunking), I determined that this particular error was likely the result of a corrupt Outlook profile.

This is actually a pretty major problem, which is why it’s so important to make regular backups. That said, I was able to recover pretty easily by making a copy of the profile, then forcing Outlook to load that copy when it started. Here’s how (in Windows Vista):

1. Open the Control Panel, type view 32-bit in the search box, and then click View 32-Bit Control Panel Items.

2. Double-click Mail to bring up the Mail Setup window, then click the Show Profiles button.

3. You should see one profile called Outlook. If it’s not already highlighted, click it, and then click Copy. Give the new profile a name (I called mine OutlookRick, but that’s only because StupidPoopyOutlookIHateYouSoMuch was too long), then click OK.

4. Click the pulldown below Always use this profile, choose your new profile, and then click OK.

Repair a profile in Outlook 2007

  1. In Outlook 2007, choose Tools > Account Settings.
  2. On the Email tab, choose your account (profile), and then choose Repair.
  3. Follow the prompts in the wizard, and when you’re done, restart Outlook.

Repair a profile in Outlook 2010, Outlook 2013, or Outlook 2016

  1. In Outlook 2010, Outlook 2013, or Outlook 2016, choose File.
  2. Choose Account Settings > Account Settings.
  3. On the Email tab, choose your account (profile), and then choose Repair.

    NOTE: The Repair option isn’t available if you’re using Outlook to connect to an Exchange account.

  4. Follow the prompts in the wizard, and when you’re done, restart Outlook.

Outlook connection still not working?

  • Run Windows Update to make sure you have the latest updates for Outlook and other desktop apps for Office 365.
  • Download and run the Support and Recovery Assistant for Office 365 (English only).If you want to Setup your Office Retail Card then please follow the below web address as per of your product version


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